Resolved -
This incident has been resolved.
Mar 25, 12:28 UTC
Monitoring -
Our engineers have found what is causing the sporadic issues and have pushed out a fix. We apologies for the inconvenience this has caused and the time it has taken to get to the bottom of this issue. We are still investigating what caused the root of the issue and will publish an RCA when this has been finalised.
Mar 24, 16:43 UTC
Investigating -
Unfortunately we have noticed that some customers are still experiencing this sporadic issue. We are investigating an alternative fix today.
Mar 24, 11:49 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 21, 16:23 UTC
Identified -
We are continuing to investigating the intermittent issues with our payments partner. We have identified a possible resolution and a patch will be released later today.
Mar 21, 09:30 UTC
Investigating -
Some customers have experienced intermittent payment issues with the Go platform. We are continuing to investigate as our highest priority and working closely with our payments partner
Mar 19, 16:47 UTC